Microsoft 365 Certified Teams Administrator Associate (MS-700) Practice Exam

Creating an auto attendant offers a structured way to manage incoming calls outside of business hours, making it the best choice for handling calls to marketing department users in this scenario. The auto attendant can provide information to callers, direct them to the appropriate resources, and explain that the marketing department is unavailable at that time. This can include options for leaving a message, navigating to other departments, or accessing resources such as FAQs.

In contrast, using a call queue could lead to callers waiting in line without proper guidance or information. Voice mail forwarding allows messages to be sent directly to an email or another number, which could leave the caller uncertain about whether their call is being addressed. Directing calls to voicemail would simply mean callers might leave messages without any additional information or options for assistance, which may not provide a satisfactory experience. Therefore, an auto attendant is the most effective method for providing structured guidance and information to callers during off-hours, maintaining a professional communication flow.